Front Desk Manager Front Desk Manager
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Monitoring and Communicating Customer Recognition/Service - Implementing the customer recognition/service program, communicating and ensuring the process.
Legal Fundamentals