Technical Writer Technical Writer
COMPANY OVERVIEW – ARCHER SYSTEMS
ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.
ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.
REPORTING RELATIONSHI
PPOSITION REPORTS TO: SANDEEP SINGH, SENIOR MANAGER IT DEPARTMENT: INFORMATION TECHNOLOG
YPOSITION LOCATION: INIDA, VADODAR
A
POSITION SUMMA
RYThe Technical Writer is responsible for the documentation of internal applications and processes. The Technical Writer will be responsible for creating Release Notes, Online Help File, Quick Reference Guides, etc. to help end-users learn and use the products. The Technical Writer has an interest in writing easy-to-understand user interface texts, online help guides, knowledge bases, and user guides. This person will analyze existing and potential content, focusing on reuse and single-sourcing opportunities. The Technical Writer will also be required to research and chase down answers if more information is needed to help complete the required documentation. This person will have experience using and documenting enterprise software to enhance the end-users, administrators, installers, and implementation engineers experience. The Technical Writer is required to execute project deliverables and tasks on time and on budget to support profitable and high-quality deliver
y
. JOB RESPONSIBILITI
ESDevelops, proofreads, edits, formats, and helps push out concise copy and other related conte
ntPerforms analysis and testing of complex internal applicatio
nsReviews and analyzes requirements and specifications to provide timely and meaningful feedba
ckWrites easy-to-understand user interface text, online help guides, knowledge bases, and user guid
esWorks with product team to obtain an in-depth understanding of product and documentation requiremen
tsCreates Release Notes for every release to help prepare end-users for new features and updat
esAbility to quickly grasp complex technical products and make them easily understandable by using text, images, and screensho
tsExperience with document management syste
msExperience using and documenting enterprise software for end-users, administrators, installers, or implementation enginee
rsEnsures risks and issues for delivery against goals are identified in a timely manner and properly communicat
edIndicates areas of system impact and continuously communicates project status and nee
dsResearches and proactively recommends improvements for related tools and techniqu
es
KNOWLEDGE, SKILLS, AND ABILI
TIES
Must
have:Minimum of 2 years of experience as a Technical W
riterExperience with MadCap
FlareBachelor’s Degree in English, Journalism, or a related
fieldExcellent oral and written communication
skillActive, task-oriented writing
styleAbility to deliver plans against high-level strategies and
goalsTeam player that works well with o
thersAbility to work effectively, meet deadlines, and handle multiple pro
jectsFamiliar with agile software development pr
ocessAbility to think ahead and anticipate problems, issues, and solu
tionsAbility to introduce creative ideas to solving complex pro
blemsWillingness to work in a fast-paced, creative, and highly collaborative enviro
nmentAbility to clearly communicate status to senior management
team
Pref
erred:Experience with Jira and Agile software methodo
logiesExperience with Technical Documentation and/or S
ystemsExperience with HTML or basic web development
skillsExperience creating API documentation for .NET and other lan
guagesTechnical Writing certifi
cationProcess Improvement knowledge and/or expe
rienceExperience with presenting information at meetings and technical
forums
Legal Fundamentals