Menu

Engineering Geologist (Customer Solutions Specialist) Engineering Geologist (Customer Solutions Specialist) with verification

The Role

The Customer Solution Specialist, based out of India, is a domain expert in civil and environment industry, with a primary focus on supporting the business development opportunities, training, and support of Seequent’s civil and environmental solutions – specifically to service the growing India market.

This role is all about getting face to face with users throughout their lifecycle from customer’s trialing our software and the pre-purchase stage through to experienced users needing support, training, and/or advanced assistance. Being hands-on, task-orientated, and customer-focused, this role is responsible for providing well-rounded technical and sales support with great product knowledge, quick response times, analysis, problem-solving, and solution-finding.

Although based in your local region, you will still be a part of the wider global Expert Services team, who are responsible for ensuring supporting our users in multiple different time zones. This role is part of growing our civil engineering, environmental geoscience, and geotechnical solutions and is an opportunity to be part of an enthusiastic and dynamic team.

This role can be based in any of the Bentley India office cities; New Delhi (ideally), Kolkata, Pune, Mumbai or Chennai. The role could be a hybrid position, full time in the office or home-based work.

In this role, you will have the opportunity to:

Sales & Revenue Generation

Identify and create opportunities by proactively contacting our users and potential users

Conduct demos and webinars and supply information about products prior to sale

Play a key role in delivering our training and project assistance services to our user base

Support customers as they trial a product, ensuring they understand how to use the product to effectively meet their challenges

Marketing and Business Goals

Accurately document all customer interactions in the CRM database

Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions

Assist, facilitate, and support all product upgrades, new releases, and new products

Understand Seequent’s marketing goals, product roadmaps, development timelines, and business goals

Product / Domain Knowledge

Be an extremely capable and competent user of the products and possess an excellent understanding of the civil and environmental workflows and how Seequent products bring value to our users

Assist with the testing and technical assessment of emerging products and features

Technical Support + Expert Services

Provide quick responses to customers, listen effectively to establish issues, and be clear and confident in your communications with an ability to provide education and support to all users

Provide in-person and remote technical, system support, training, and on occasion, project assistance.

Being proactive when communicating with users and taking opportunities to complete a user “health check”

Patiently and attentively assisting customers with ‘difficult to resolve’ issues and multiple and repeat issues and being a customer advocate by reporting common and repeat issues to the development and product management teams

Technical Support + Expert Services

Provide quick responses to customers, listen effectively to establish issues, and be clear and confident in your communications with an ability to provide education and support to all users

Provide in-person and remote technical, system support, training, and on occasion, project assistance.

Being proactive when communicating with users and taking opportunities to complete a user “health check”

Patiently and attentively assisting customers with ‘difficult to resolve’ issues and multiple and repeat issues and being a customer advocate by reporting common and repeat issues to the development and product management team

In order to be successful in this role, you should have:

5+ years of experience in the following areas: geotechnical investigations, geological modelling, and/or conceptual site models

Educated in Engineering Geology, Geotechnical Engineering, or related discipline

Experience with relevant software modelling solutions

Fluent in English at a highly technical and professional level

Confident oral and written communication skills

Customer focused, with the desire to always achieve a win-win solution

Ability to work well with other team members and to provide support and assistance

Innovative, open, and able to work in a fast-growing, fast-paced environment

Excellent interpersonal skills to develop and build sustainable working relationships.

Proven team player and conflict management skills.

Ability to work well independently and manage workload effectively

Balanced and informed approach to problem-solving

Ability to travel within India and overseas when required

Tenacity, persistence and focus with the ability to prioritize between multiple tasks

Operational experience in civil/groundwater engineering projects

Experience working in a large civil consultancy or ground engineering services firm

Experience using Leapfrog Works

Experience in Geostudio and/or PLAXIS

Experience in commercial software projects or testing.

A bonus if you have:

Operational experience in civil/groundwater engineering projects

Experience working in a large civil consultancy or ground engineering services firm

Experience using Leapfrog Works

Experience in Geostudio and/or PLAXIS

Experience in commercial software projects or testing.

Why you will enjoy working with us..

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines and you will have opportunity to work with colleagues from across the globe.

🇮🇳 Join our Telegram channel

EmploymentType: Full-time
JobType: On-site

Seequent