Customer Success Manager Customer Success Manager
How to apply -
It's a simple 6-step process -
1) The first step is to apply for the role, please click on the mentioned link and fill out the form. - https://recruiterflow.com/wishup/jobs/55
2) Once all the details are filled in, you will encounter 2 online proctored tests, the Aptitude test (25 minutes duration) and the English writing test (15 minutes duration) on the link here -
a.) https://app.wishup.co/test
b.) https://app.wishup.co/start_test/english
3) Initial Discussion
4) Interview with Hiring Manager - 1
5) Interview with the Hiring manager - 2
6) Interview with Hiring Manager - 3
About the role, Keynotes:
Profile – Client Success Manager
Role – Full-time
Grade – Manager / Sr. Manager
Location – Remote - Work from home / anywhere
Work hours – 5 days a week / 6:30 PM - 3:30 AM
What’s in it for you?
A fully remote (work from anywhere) role
International exposure: You’ll get to interact and build relationships with the most innovative global founders and CXOs working on cutting-edge ideas
Receive a more-than-competitive salary plus benefits
Performance-driven and transparent work culture
Enjoy a culture with opportunities for growth and learning
What will you do?
Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
Monitor customer health, adoption metrics, renewals, and execution of customer success plans
Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of customer service that enables end-users to improve efficiencies
Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
Provide insights to Market Development, Customer Operations, and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates
Participate in company events alongside the team to foster networking and brand presence, and stay up to date on industry trends
Participate in strategic migration activities as required
Contribute to the overall vision and strategy of the Customer Success Management Group
What are we looking for?
2+ years of customer success/client relationship experience, post-sales or consulting role
Strong work experience in client-facing roles such as account management, business development
Very detail-oriented, tech-savvy and solution-oriented
Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
Strong track record of identifying customer needs and successfully executing retention and adoption strategies
Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
Ability to adapt and thrive in a fast-paced environment and rapidly changing market
Graduation in any stream
About Wishup
Started in 2017, Wishup is India’s first remote employee platform, with a mission to bridge the gap between remote domain experts and global businesses. The pandemic has brought awareness to remote work like never before, and in the last 18 months, our team has managed to
Grow our revenue by 600%
Expand our team 2.5X
Closed pre-series A round of funding of $1Mn from Orios Venture Partners
Grown our client base 3X, the majority being international clients from the US and Canadian markets.
Led by a powerful duo of IIM-A and IIT-M graduates, Vivek Gupta and Neelesh Rangwani, who started with a dream to provide in-house upskilling and global opportunities to the Indian market, Wishup has managed to achieve this growth in only 5 years, and it’s only upwards from here.
We are witnessing phenomenal month-on-month growth and stand at the cusp of a revolution in the remote workforce industry. This is your chance to participate in the wheel - we are inviting applications for our in-house position of Senior Growth Manager.
This is an incredible opportunity to be a part of India’s biggest remote work platform.
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