International Customer Support (Remote Opportunity) US Night SHift International Customer Support (Remote Opportunity) US Night SHift
Overview
The International Customer Support role is crucial to our organization as it involves providing exceptional customer service to our global client base. This position plays a key role in ensuring customer satisfaction and retention, as well as contributing to the overall positive reputation of the company in international markets.
Key Responsibilities
Provide timely and effective support to international customers via email, chat, and phone
Understand and resolve customer inquiries and issues in a professional and empathetic manner
Collaborate with cross-functional teams to address customer needs and escalate technical issues as required
Document customer interactions and consistently update internal databases
Identify opportunities to improve processes and contribute to knowledge base articles
Assist with language-specific support for non-English speaking customers
Stay up-to-date with product knowledge and industry best practices
Act as a customer advocate and provide feedback to internal teams to enhance the overall customer experience
Adhere to service level agreements and performance metrics
Contribute to special projects and initiatives related to international customer support
Required Qualifications
Bachelor's degree in Business, Communication, or a related field
2+ years of experience in international customer support or a similar role
Fluency in English and at least one other major language
Excellent written and verbal communication skills
Demonstrated ability to effectively troubleshoot and resolve customer issues
Strong technical aptitude to understand and support product functionalities
Empathetic and patient approach to customer interactions
Ability to work efficiently in a remote and dynamic work environment
Experience using CRM and help desk software
Strong organizational skills and attention to detail
Proven ability to adapt to different cultural norms and customer expectations
Understanding of international business practices and customer service trends
Ability to work flexible hours to accommodate different time zones
Certification in customer service or related field is a plus
Skills: flexible hours,communication,crm,customer service,help desk software,troubleshooting,organizational skills,international customer support,empathy,multilingual,adaptability,language-specific support
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