Senior Legal & Labor counsel Senior Legal & Labor counsel with verification
Position: Labor Relations Manager
Department: Human Resources
About TELUS International
TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com
Position Overview and Functional Responsibilities:
1)Responsible in providing professional legal services to the company including legal advice on labor-related issues, contractual obligations, and general corporate law.
2)Serves as the company's official legal representative on any labor litigation, civil and criminal litigation cases, unless otherwise directed.
3)Conducts research and provides legal support to Human Resources and senior organizational leaders to ensure knowledge and compliance on company policies and to adequately address labor-related HR issues in both corrective and preventive manner.
4.)Provides updates on current legal and jurisprudential developments that will potentially affect the company.
5)Keeps abreast of all updates, changes to labor laws and any implementing guidelines. Will ensure that all stakeholders are updated – HR professionals and senior leadership team.
6.)With regards to external complaints with NLRC and DOLE, the incumbent acts as first point of resolution for labor-related issues and concerns. Coordinates with the HR professionals (HR Business Partner, Managed Services or Talent Acquisition) for updates and next steps on ongoing and active labor cases
7.)Works with Human Resources team in developing policies and procedures, e.g. grievance procedures, due process, exit interviews, and in all such circumstances, ensuring compliance to labor laws.
8.)Serves as the in-house expert on labor and as such, is expected to research, develop and educate HR professionals and line management with regards to labor laws and other pertinent legal related matters affecting the business.
9)Serves as primary point of contact for TIP leadership (e.g. Finance or HR) in reference to contract reviews and related negotiations in case there are matters in conflict with regards to contractual obligations.
10)Conducts regulatory updates to all relevant business units
Education and Required Certification:
Bachelor’s / College Degree, Post Graduate Diploma / Master’s Degree
Professional Lawyer License
Professionalism and Thought leadership
Ability to understand and relate to people all levels of the company, while providing advice, support and guidance A professional style characterized by self-management, goal setting and individual responsibility Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson
Business Acumen
Comfortable dealing with day-to-day issues and yet still able to see the big picture and long-term impacts of decision making Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity
Ability to anticipate the long-term impact of all decisions and take a broad approach to problem solving Ability to ensure that the business receives timely and satisfactory support
Courage to make tough decisions and stand behind them
Other skills:
Excellent written and oral presentation skills
Self-motivated - able to work autonomously and effectively
Effective time management, organizational and presentation skills
High personal standards of integrity, empathy, and confidentiality
Interpersonal, consultative and negotiation skills
Preferred Experience, Skills & Competencies:
Minimum 10 Years of Legal and Professional Practice
Experience in a multi-national law firm and/or company
BPO / Contact center background is a plus
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
Legal Fundamentals