Customer Success Associate Customer Success Associate
About AppitSimple
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
About Software Suggest
SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.
Roles & Responsibilities :
- Develop and maintain strong, long-term relationships with assigned customer accounts.
- Understand their objectives and provide personalized solutions.
- Become an expert in products and services, staying up-to-date with new features and capabilities.
- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.
- Gather customer feedback and insights to help improve our products and services.
- Monitor customer subscription renewals and work to ensure a high renewal rate.
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Encourage satisfied customers to become advocates through case studies, testimonials, and referrals.
Requirements:
- Proven experience in customer success, account management, or similar role.
- Strong interpersonal and communication skills.
- Technical aptitude and ability to learn and explain complex products.
- Exceptional problem-solving skills.
- Ability to work independently and also manage the team.
Perks of Working with Us!
5-day Workweek
Unlimited Paid Leave Policy
Uncapped Performance-Based Incentives
Reward & Recognition Programs
Annual Company Retreats
Employee Referral Rewards
Legal Fundamentals