Infosec Ventures - Associate - Customer Success Infosec Ventures - Associate - Customer Success
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Position Overview
As a Customer Success Associate, you will be a key member of our Customer Success team, responsible for ensuring our clients achieve success with our products.
Key Responsibilities
Onboard new clients, ensuring a smooth transition to our products.
Proactively engage with clients to understand their goals and challenges.
Provide training and support to clients to optimize their use of our products.
Troubleshoot issues, provide support to the team.
Build strong relationships with clients, becoming a trusted advisor and advocate.
Gather clients feedback and communicate it internally to drive product improvements.
Monitor client usage data and health indicators to communicate internally and drive product :
Any bachelor's or master's degree .
Strong excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks effectively.
Passion for technology and cybersecurity .
Customer-focused with a positive, proactive attitude.
Problem-solving skills with attention to detail.
Experience in customer service or support is a plus.
Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
Skills
Communication skills
Client engagement
Customer Success
Cybersecurity
Technology
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