Enterprise Client Success Associate Enterprise Client Success Associate
Job Title- Customer Success Associate
Organization Name- Legitquest (LQ Global Services Pvt. Ltd.)
Experience Required- 2 Years to 5 Years
Compensation- INR 3,00,000 to INR 5,40,000 per annum
Company Profile
Legitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating complex workflows. Utilizing advanced algorithms and reasoning-capable Large Language Models (LLMs), which have been meticulously customized and developed by our team of legal experts, engineers, and researchers, Legitquest delivers cutting-edge solutions tailored to the legal sector's needs. Having achieved a strong product-market fit, we are rapidly scaling our team to meet the growing demand and continue advancing our innovative offerings. The venture is backed by Water Bridge and Info Edge.
Qualification- Bachelor's degree in Business Administration or a related field.
Preferred Industry- B2B SaaS
Roles & Responsibilities
Lead the integration of Legitquest's solutions into client workflows, ensuring seamless adoption and optimal use of AI-powered legal technology.
Build and maintain strong customer relationships, proactively reaching out to gauge satisfaction, gather feedback, and encourage user and stakeholder engagement.
Analyze customer data and feedback to identify trends that include customer satisfaction, health scores, and success metrics like adoption rates and NPS. Use these insights to recommend improvements and implement strategies that enhance the customer experience, prevent churn, and ensure a high ROI.
Drive client retention by consistently demonstrating and verifying that clients achieve a measurable return on investment (ROI) from Legitquest products, thereby reinforcing the value and efficacy of the solutions provided and minimizing churn to foster long-term partnerships.
Identify opportunities for cross-selling and upselling by understanding customer needs and suggesting additional products or features that provide value.
Encourage client engagement and advocacy, transforming satisfied users into advocates within their organizations, ensuring readiness for renewal and expansion opportunities.
Job Specifications
Experienced professionals with a background in Enterprise SaaS, and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results-driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players are described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
Contact Person
Tanu Singh
Contact
+91 85888 58429
e-mail ID
Website
www.legitquest.com
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