Debt Recovery- Supervisor Debt Recovery- Supervisor
Overview
The Debt Recovery Supervisor plays a crucial role in the organization's financial stability by overseeing the process of reclaiming outstanding debts. They lead a team of debt recovery agents and are responsible for ensuring efficient collection efforts while maintaining legal and ethical standards.
Key Responsibilities
Supervise and coordinate the activities of the debt recovery team.
Develop and implement strategies to optimize debt recovery processes.
Review and analyze delinquent accounts to determine the appropriate course of action.
Negotiate and communicate with debtors to secure payment agreements.
Monitor team performance and provide coaching and training to enhance collection efforts.
Conduct regular audits to ensure compliance with regulatory requirements.
Collaborate with legal teams to handle complex cases and litigation.
Prepare reports on debt recovery activities and outcomes for management review.
Manage escalated customer inquiries and complaints related to debt recovery.
Assess potential risks and develop strategies to mitigate losses.
Stay updated on industry trends and best practices in debt recovery.
Provide recommendations for process improvements and operational efficiencies.
Lead by example, fostering a high-performance and ethical work culture within the team.
Contribute to the development and implementation of debt recovery policies and procedures.
Required Qualifications
Bachelor's degree in Finance, Business Administration, or related field.
Proven experience in debt recovery or collection management.
Demonstrated leadership and supervisory skills.
Strong understanding of debt collection laws and regulations.
Excellent negotiation and communication abilities.
Ability to analyze and interpret financial data.
Proficiency in using debt recovery software and CRM systems.
Sound decision-making and problem-solving capabilities.
Knowledge of risk assessment and compliance requirements.
Ability to handle sensitive and confidential information with integrity.
Effective conflict resolution and customer service skills.
Detail-oriented with strong organizational abilities.
Adaptability to evolving industry standards and market conditions.
Certification in Debt Collection or related field is a plus.
Proven track record of meeting or exceeding debt recovery targets.
Skills: leadership,negotiation,conflict resolution,team management,decision making,debt collection,crm,debt settlement,consumer debt
Legal Fundamentals